Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains what information Cloud Backup: Photo Storage (the "app", "we", "us"), published by Cell Cave, collects, why we collect it, and the choices you have. Cloud Backup is a backup app that stores your photos, videos, files and contacts. By using the app you agree to the practices described here.

The short version. Your files are encrypted on your device before they are uploaded, and we store the encrypted version. We keep the small amount of account and usage data we need to run the service. You can delete your account and all of your data at any time. We do not sell your personal data.

1. Information you give us

Account details. When you create an account we collect your email address and a password. The password is handled by our authentication provider and is stored in a hashed form, not in plain text.
The content you back up. Photos, videos, documents, audio and contacts that you choose to back up. This content is encrypted on your device before it is uploaded (see "How your files are protected" below).
Assistant questions. If you use the in-app assistant, the question you type is sent to our service to generate a reply. Do not include sensitive personal details in assistant questions.
Support messages. If you email us, we keep your message and contact details so we can help.

2. Information collected automatically

Usage and diagnostics. Basic events such as app opens, feature use, backup success or failure, and crash information, so we can keep the app working and improve it.
Device and app info. Device model, operating-system version, app version, language and a device identifier used for the items above.
Advertising identifier. If ads are shown, an advertising identifier may be used by our advertising partner as described below.

3. How we use information

To provide the core service: storing, listing, restoring and sharing your backed-up content.
To create and secure your account and to sign you in.
To answer your assistant questions and respond to support requests.
To measure and improve reliability and performance, and to fix crashes.
To show ads and, where required, to ask for your consent first.
To process subscriptions and prevent abuse.

4. How your files are protected

Each file is encrypted on your device with a strong encryption key before it is uploaded. We store the encrypted result. The key is created on your device and is also protected by a recovery passphrase you can set, so that you can restore your data on a new phone.

Please read this carefully. Cloud Backup is designed so that your data can be recovered if you lose access to your phone. Because of that recovery ability, the service is provider-recoverable, not zero-knowledge: with the right safeguards and a verified request, the operator can recover a standard account's data. We use this only to help you recover your own account, or where we are legally required to. It is not used to browse your files.

5. Who we share information with

We do not sell your personal data. We share limited information with service providers that help us run the app:

Provider	Purpose
Amazon Web Services (AWS)	Cloud storage of your encrypted files and account sign-in.
Google Play services / Firebase	App analytics, crash reporting and delivery of the app.
Google AdMob	Serving ads and, in some regions, requesting your consent.
Google Play Billing	Processing subscriptions and in-app purchases.
Our assistant provider	Generating replies to the questions you type into the assistant.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety and property of our users or the public.

6. Advertising and consent

The app may show ads through Google AdMob. In the European Economic Area, the United Kingdom and Switzerland, we ask for your consent before serving personalised ads, using a consent form. You can change your choice later from within the app. You may also see an option to remove ads.

7. Permissions we request

The app asks for permissions only when a feature needs them, and you can decline. These may include access to photos and media (to back them up), files (to back up and restore documents), contacts (for contacts backup), camera (for the document scanner), and nearby-device access (for phone-to-phone sharing). Backing up any category is your choice.

8. Data retention

We keep your backed-up content and account data for as long as your account is active. When you delete your account, we delete your files and account data as described on our account deletion page. Backups held by our infrastructure providers may persist for a short period before they are fully purged.

9. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. You can delete your account and data directly in the app or by contacting us. To make any other request, email support@cloud-vault.tech.

10. Children

Cloud Backup is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will remove it.

11. International transfers

Your information may be processed and stored on servers located outside your country. Where we transfer data internationally, we take steps to protect it consistent with this policy and applicable law.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above and, for significant changes, provide a notice in the app.

13. Contact us

Questions about this policy or your data? Email the Cloud Backup team at support@cloud-vault.tech.